During this outbreak of Covid-19 (Coronavirus) the safety and health of our patients is our top priority. We are offering telephone and video consultations during this time.

However useful video and telephone consultations are at this time we will always arrange a face to face consultation to confirm the diagnosis and procedure prior to any invasive procedures being performed. This will always take place in a covid secure facility.

Can I have a remote consultation?

We offer video and telephone consultations to both new and existing patients. To arrange one, please contact our team via: office@totalfootsurgery.co.uk or via our contact form.

Will my insurance cover a distance consultation?

Most major insurers have confirmed that they will cover remote consultations in the light of the current situation.

If you are using Private Health Insurance to fund your care, as usual please contact your insurer in advance to authorise.

What video consultation software do Total Foot Surgery use?

We utilise a range of video conferencing tools to provide distance consultations to our patients, including:

  • Skype
  • Zoom
  • Facetime

We will provide you with full instructions on how to access the services prior to your consultation.

Remote consultations are secure.

Our remote consultations are fully compliant, in line with data protection regulations and follow insurance guidelines. This means you can be assured that:

  • The video stream is encrypted
  • There is a direct connection between our clinicians and you
  • The session is not recorded by the provider of the service
  • The consultation will be held in a private location on our end
  • As with face to face consultations, we will protect any personal data or information you provide during the consultation.

Would you like to find out more?

If you have any further queries or concerns, or would like to arrange a remote consultation, please get in touch by email or telephone:

Telephone: 07449 419401
Email: office@totalfootsurgery.co.uk

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